Mortgage Workflow Partners CEO Larry Bailey says lenders often add AI and automation onto undocumented, ownerless processes. He argues workflow governance and process mapping should come first to reduce operational risk and improve measurable ROI.

As many in the title industry already understand, the conversation around technology selection has become fairly sophisticated. Agents and owners are asking sharper questions before signing contracts, doing more due diligence on vendors and thinking more carefully about implementation timelines and staff readiness. All of that is real progress.

As many in the title industry already understand, the conversation around technology selection has become fairly sophisticated. Agents and owners are asking sharper questions before signing contracts, doing more due diligence on vendors and thinking more carefully about implementation timelines and staff readiness. All of that is real progress.